Can I order a statement?
Yes. You can request a statement to be posted to you for any time period of your mortgage term. You can find contact details on our Contact Us page.
When will I get a statement?
We will send you a statement every year on the anniversary of your second charge mortgage. This will show the information about your account for the last twelve months, your current balance and a value to settle your mortgage. We recommend you get a new settlement quote from us if you wish to repay your mortgage early, to ensure that you have an up to date figure.
If you’re in arrears, or whilst arrears related fees and/or interest remain on your account, we will send you a statement every three months. Some more information can be found on our Help with Repayments page.
Charges
Where activity on your account has incurred a fee, this will appear on your statement as a charge. See our Tariff of fees and charges in the link below for more information on these.
A fee can be paid by debit card. If not paid, the fee will remain on your outstanding balance and will accrue interest, unless it’s a fee relating to being behind with payments. Where payment has been received it should show on your statement as a payment transaction. For more information about fees, including the different types, follow the link below.
Tariff of fees