Welcome to Nemo

Service update.

We are currently experiencing some technical problems with our online payment function, whereby you may not receive confirmation that the payment has been processed successfully. To ensure you do not encounter any problems with making your payment today, please could you contact us on 0800 612 9982 (9am to 5pm, Monday to Friday) where we can process your payment.

You are also able to make your payment through your bank by using the following details:

  • Sort Code: 20 18 23
  • Account Number: 20069604
  • Payment Reference: Your Nemo account number

We would like to offer our apologies for any inconvenience this has caused and assure you we are investigating the problem.

On 31st October, the FCA announced an extension to the existing Mortgage Payment Holiday scheme.

  • If you want to apply for your first Mortgage Payment Holiday on your second charge mortgage, or if you already have – or have had - a Mortgage Payment Holiday with us, and would like to request an extension up to a total of six months, please use this form;
  • If you have already taken the maximum duration of six months and need ongoing support, please visit our Budget Planner so we can offer you tailored support. 

We are aiming to process requests within seven days.

For more information on how we’re supporting our customers through COVID-19, please click here.


Customer Services

If you would like to find out how your Nemo mortgage works or find out more information about remortgaging or settling your account, then click on the links below:

See more options

Budgeting Planner

Budget Planner Guide

Click on the link below

Budget Planner Guide

Dealing with Difficult Times

It can be challenging managing finances at the best of times, but it becomes harder when you or a loved one experiences a major life event that leaves you vulnerable.

For more information please click on the link below.

More information

Service Update

Please be aware, at this challenging time, our call centres are experiencing higher call volumes than normal. This may result in longer wait times but rest assured we’re doing all we can to support our customers. In light of the UK Government’s announcement on mortgage holidays, please only call us if your circumstances have changed and you need mortgage relief immediately due to coronavirus.

Coronavirus update