Customer Service

What will be the new reference rate?

The reference rate going forward will be the Bank of England Base Rate, and we are giving customers who are impacted by this change, 30 days’ notice.

How will this affect me?

Please rest assured that we’re committed to ensuring any transfer to the Bank of England Base Rate will not make any direct beneficial or detrimental change to Nemo or our customers.

How will I know if I’m affected?

If Clause 2.3 in your agreement refers to LIBOR, please note that the wording is now replaced with the following update:

“We will not increase the interest rate on your account if, at the time of the proposed increase, doing so would mean that your interest rate had increased by more than double any increase there had been in the Bank of England Base Rate published by the Bank of England Monetary Policy Committee over the previous 6 months. If this rate is not published then we will select another reference rate that we reasonably think best matches it.”

What if I no longer have my paperwork?

Please contact us if you need further explanation.

Where can I find out more about the LIBOR change?

Please contact us if you need any more information. Thank you for being a Nemo customer.

You might have some questions about your mortgage that we can answer here.

• Your mortgage statements
  For more information about statements, please see our FAQ's.  
• PPI 
  For more information about PPI, please see our Complaints page. 
• Updating your details
  If your personal details have changed, and you need to update us, find out more.

If you’ve got any other questions you may find the answer you are looking for in our FAQ's. If not, please contact us.