Energy bills prove testing for 86 percent of consumers
In a bid to establish whether or not consumers are able to correctly calculate energy bills, uSwitch.com set a ‘straightforward test’ – which 86 percent failed. This equates to 2,400 of the 2,700 people to have sat the test, despite the fact that note-making and access to a calculator was permitted.
The test was developed by blanking out the sub-totals of a mock energy bill for consumers to fill in themselves. A common household bill was used as a basis, however just 14 percent were able to fathom it out.
Director of Consumer Policy at uSwitch.com, Ann Robinson, commented: “You shouldn’t need to be an ‘A’ grade student to be able to understand your energy bills. It’s deeply worrying that only 14% of people have passed what should be a straightforward test – it serves to highlight the fact that large numbers of consumers are in danger of being excluded because energy bills are far more complicated than they need to be. Ofgem is looking to address this, but it’s vital that consumers make their voices heard too.”
Homeowners who are keen to reduce their energy bills by embarking on a range of projects around the home could consider taking out a secured loan to fund the work required. One of many finance options available, a secured loan for home improvements could be used to replace draughty doors or windows for more efficient heat retention. Some borrowers may also consider using a secured loan for home improvements to improve their green sources of energy, such as solar panels, in order to drive down long-term energy bills.
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