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0800 019 8448

Contact us

Customer Service

If you need to speak to our Customer Services Team, call, or request a callback

0800 138 2935

Call us between:

9:00am - 6:00pm Monday to Friday

Email us

Please see our Data Protection page for more information regarding correspondence by email

Click here to see information about Payment Protection Insurance (PPI)

Call me back


At Nemo Personal Finance, we aim to provide you with the highest standard of service. However, we recognise that, on occasion, you may feel you have cause for complaint. If you are unhappy with any aspect of the service you have received, we would very much like to know.

Find out more

Help with repayments

If you think you may face difficulties making payments, call us on the number below 

0800 612 9982

Call us between: 

8:00am - 7:00pm Monday to Friday
9:00am - 1:00pm Saturday

Email us

Please see our Data Protection page for more information regarding correspondence by email


Request a callback

Make a payment

If you're an existing Nemo customer and would like to make a repayment on your second charge mortgage, you can do so here:

Make a payment

General information

Business enquiries

If you have a query for Nemo which does not regard a second charge mortgage, then please call:

0800 021 7048

Call us between:
9am to 5:00pm Monday to Friday

Write to us
If you would like to contact us in writing, please use the address below:
Nemo Personal Finance Ltd
Trafalgar House
5 Fitzalan Place
CF24 0ED


© 2016 Nemo Personal Finance Ltd. All rights reserved.

Nemo Personal Finance, Trafalgar House, 5 Fitzalan Place, Cardiff CF24 0ED.

Nemo Personal Finance is a trading name of Nemo Personal Finance Limited. Registered office: PO Box 89 Principality Buildings, Queen Street, Cardiff CF10 1UA. Registered in England and Wales No. 05188059.

Our Firm reference number is 314732 and you can check these details on the Financial Services register here.  

Calls may be monitored and recorded for training, compliance and evidential purposes.

Authorised and Regulated by the Financial Conduct Authority. Nemo Personal Finance subscribes to the Lending Code which is monitored and enforced by the FLA (Finance and Leasing Association).