This site uses cookies and by using the site you are consenting to this. Find out why we use cookies and how to manage your settings.

More about cookies
Close
845 371 0466

Customer Service

If you’re an existing customer, be assured that we won’t forget about you once your loan is paid out. You can rely on the Customer Service team here at Nemo for continued first class service throughout the term of your loan.

  • Moving House
    If you’re moving house, here is all the information you need.
  • Remortgaging
    If you’re thinking of remortgaging, you’ll need to complete a deed of postponement. Find out more.
  • Settling your loan
    If you’re thinking of settling your loan, find out the next steps here.
  • Updating your details
    If your personal details have changed, and you need to update us, find out more.

If you’ve got any other questions for the team here at Nemo, you may find the answer you are looking for in our existing customer FAQs. Alternatively, you can contact our Customer Services team by e mail on customerservices@nemoloans.co.uk or by telephone on 0845 371 0466.

Nemo Personal Finance

© 2013 Nemo Personal Finance Ltd. All rights reserved.

Authorised and regulated by the Financial Conduct Authority for arranging general insurance.

Registered in England and Wales No. 5188059.

Registered office:
Principality Buildings Queen Street Cardiff CF10 1UA

Nemo is a member of the FLA (Finance and Leasing Association) and follows its Lending Code.

Calls may be monitored or recorded for training, compliance and evidential purposes.

A Nemo loan is secured on your home and is for homeowners with a mortgage only.

Repaying borrowing over a longer term will increase overall interest charges.

If you settle your loan early an additional interest charge may arise calculated under the Consumer Credit Act.

Nemo does not provide homeowner loans for business or invesment purposes.

All loans are subject to status.